Policies

General Client Agreement

  Sunshine Cleaning 603 currently provides cleaning services by the hour, not the project. If a cleaner runs out of time and does not complete a clean, they will schedule another cleaning to complete the job. Our cleaners are trained to clean thoroughly to avoid providing a poor quality clean, even if that means they run out of time.

  Client accepts and understands that poor service, breakage/damage, or theft must be reported within 24 hours of the clean. Otherwise, Sunshine Cleaning 603 will assume the client to be satisfied with services provided and no refunds or credits will be offered. 

  If there is an issue with your clean, the client must notify Sunshine Cleaning 603 with a description and photos within 24 hours of service so the issue can be addressed and corrected. If the issue is reported promptly, Sunshine Cleaning 603 will return to the cleaning site to examine the issue. If the issue is due to quality of service, Sunshine Cleaning 603 will correct the issue with one hour of service free of charge. If the client fails to report the problem, Sunshine Cleaning 603 will be unable to resolve the issue or compensate for the inconvenience.

Cancellation Policy

  Cancellations made 24 hours or less before your scheduled appointment will be subjected to a default fee 50% of your session's cleaning time.

If you have been a client for 6+ months, you will not be subject to a fee, but we would still appreciate 24 to 48 hours' notice of a cancellation to adjust the schedule appropriately.

Sick days 

  If any member of your family is sick. PLEASE let us know so we can either skip or reschedule; I don't want myself or any of my cleaners getting sick! Please communicate, even if it’s last minute!

  If me or one of my cleaners show up for a scheduled job and someone is home sick, they have permission to leave immediately. We will skip this cleaning and be charged our Turn away fee - inconvenience fee.

Turn Away Fee 

  If we are unable to access the cleaning site upon arrival we will contact the client via text, and/or phone call, and wait 15 minutes for response. At this point, if there is no reply, we will leave and the client will be charged a default 50% inconvenience fee.

  If we arrive at a scheduled cleaning and are turned around at the door for any purpose, there will be a default fee totaling 50% of your scheduled appointment time for the inconvenience.

Pet Policy

  When cleaning with pets, it will take additional time to make your home sparkle. It really depends on frequency of service, how well the homeowner cleans up after their pet, if the pet is allowed to roam the entire home, and if they are left out to chase the vacuum cleaner  around during the service visit. 

  We love all fur babies! But for many reasons, including their own safety and the safety of our cleaners, please put your pets in a pet carrier or secure area of the home during our visit. 

Late Fees

We understand that things come up in life and always give someone the chance to make it right! These types of fees will only apply when your payment is more than 14 days late. Every 14 days another fee will apply.

Care for your cleaner! <3

As your cleaner we are prepared for a wide variety of scenarios, but we do ask to help avoid these occurrences by picking up some essentials and being kind upon entry.

Tidy up - All we ask is that you put away any personal/valuable items to make our jobs safe, and cleaner friendly (: 

This includes, but is not limited to:

1.  Remove clutter, clothes, shoes, and your child's or pet’s toys from the floor and other flat surfaces to ensure they can reach all areas of your home. This saves your cleaners time, and you money, by them not having to move your stuff to clean it!

2. Hide your cash and valuable items that could fall and break or get stolen during the process so your cleaners have a sense of security while cleaning your home.

3. Put away dishes, clothing, and kids’ toys;  this also will maximize the cleaner's time and sense of safety,  unless agreed upon otherwise.

4. Collect loose paper from offices or workspaces so your cleaners don't have to worry about mis-organizing your belongings while cleaning surfaces or losing anything valuable.

Summer Heat Safety - OSHA.COM 

What affects the heat?

• Environmental conditions (such as air temperature, humidity, sunlight, and air speed), especially on sequential days. 

• Presence of heat sources (e.g., hot tar ovens or furnaces) in the work area.

• Level of physical activity, i.e., the workload leading to body heat production.

• Use of clothing or protective gear that can reduce the body’s ability to lose excess heat.

• Individual/personal factors.

What temperature is too hot? 

70-77 unacclimatized (first 1-2 weeks)          77+ acclimatized 

  If the client does not have fans going and/or Air conditioning at these temperatures we will have to cancel services for the day, no fees will apply.