Policies

Cancellation Policy*

Cancellations made 48 hours or less before your scheduled appointment will be subjected to a fee of 50% of your session's estimated cleaning time unless you have been a client for 6+ months. After 6 months, clients will not be subject to a fee, but we would appreciate 48-hours notice of a cancellation. Thank you for your understanding. 

If we are unable to access the cleaning site upon arrival, or are turned away at the door, there will be a cancellation or lockout fee of half the service price. 

General Client Agreement

Client accepts and understands that poor service, breakage/damage, or theft must be reported within 24 hours of the clean. Otherwise, Sunshine Cleaning 603 will assume the client to be satisfied with services provided and no refunds or credits will be offered. 

If there is an issue with your clean, the client must notify Sunshine Cleaning 603 with a description and photos within 24 hours of service so the issue can be addressed and corrected. If the issue is reported promptly, Sunshine Cleaning 603 will return to the cleaning site to examine the issue. If the issue is due to quality of service, Sunshine Cleaning 603 will correct the issue with one hour of service free of charge. If the client fails to report the problem, Sunshine Cleaning 603 will be unable to resolve the issue or compensate for the inconvenience.

If a cleaner runs out of time and does not complete a clean, they will schedule another cleaning to complete the job. Our cleaners are trained to clean thoroughly to avoid providing a poor quality clean, even if that means they run out of time. Sunshine Cleaning 603 currently provides cleaning services by the hour, not the project, due to how we pay our employees.